ScanLingo · One-time Plus purchase

Email [email protected].

Operator: 戚蕴杰, an individual developer in the People's Republic of China.

Describe the device model, iOS version, app feature, steps leading to the issue, and any error shown on screen. We will respond within a reasonable scope, but do not promise an immediate or fixed response time.

You may include the approximate time, reproducible steps, a non-sensitive screenshot, and incomplete purchase identifiers supplied by Apple.

Redact identity documents, complete payment-card numbers, passwords, health information, other people's data, and scanned or learning content unrelated to the issue.

If capture does not work, check Camera access in iOS Settings and confirm that Screen Time or device-management restrictions are not blocking it.

If import does not work, check the app's photo access. When iOS offers limited access, confirm that the target image is selected.

Speech features require microphone or speech-recognition access. If access is enabled but the feature still fails, check the language, downloaded system resources, and network conditions.

Object vocabulary uses the bundled OpenMMLab RTMDet-s FP16 Core ML model to analyze an image you choose on the device. No first-use model download confirmation is required; declining camera or photo access only affects features that need that permission.

ScanLingo Plus is an optional non-consumable in-app purchase, not an auto-renewing subscription. The developer-reported US price is USD 9.90; the localized price and included entitlements shown by Apple at purchase control.

Apple processes the purchase record. After reinstalling, use Restore Purchases in the app to verify an existing Plus purchase. Deleting the app or local study content does not delete the Apple purchase record.

The current product catalog is Free: 1 learner and up to 20 shared review cards in total; Plus: up to 5 learners and unlimited shared review cards. The purchase sheet controls the current entitlement.

Delete individual sentence cards, bookshelves, or other manageable items in the app. To clear all local app data, remove the app through iOS. Preserve anything you need before proceeding.

Deleting local content is generally irreversible. Restore Purchases restores an entitlement, not deleted learning data. Apple retains its purchase records.

The RTMDet-s FP16 model is delivered with the app resources. A normal app update may replace the model version, while Clear local learning data does not remove the model resource; deleting the app removes the app and its resources through iOS.

The Privacy Policy explains what stays on the device by default, which services receive limited network data, and your deletion and rights options.

The service terms explain use, purchase records, refunds and output limitations. Historical Apple subscriptions, where applicable, remain managed through Apple.

These site terms are supplemental, and the Apple Standard EULA also applies.

The current release does not create a developer account, so there is no remote ScanLingo account for us to delete. Apple manages your Apple Account.

If an optional remote account is introduced later, we will update the privacy notice before launch and provide an account-deletion path required by applicable law.